Hurley Returns Policy
Hurleys are made from a natural material and although every effort is made to produce the highest quality hurley, they are innately a non-uniform product and their lifespan is unpredictable.

Torpey Hurleys will not issue refunds for any hurleys that are used, marked, altered or broken.

If a customer wants to return a hurley that is unused and unaltered a refund may be issued upon direct inspection at the factory store with the receipt within 14 days from when you received the hurley. If returning a hurley via post/courier please allow sufficient time for the transit of the hurley within the 14 days.

Please note that we cannot offer refunds on any customisation services applied to the order before dispatch. If you wish to have the same customisations on the replacement hurley, these will come at an extra cost.

Please note that for any refunds or replacements, the customer will cover the shipping costs of the hurley for inspection at the factory. Any new replacements sent out to our customers in the Republic of Ireland will be covered by Torpey.

*Replacement – Hurleys broken horizontally in the handle receive a replacement or 50% off
**Repair – Hurleys broken vertically in the bás will be repaired

Apparel

Here at Torpey we understand that sometimes clothing may not always be what you expected. That is why we have taken the hassle out of returns.

• If you are not satisfied with your purchase, we are happy to refund/ replace your “Honest” Apparel within 28 days of purchase however the apparel must be in a re-saleable, unwashed condition with product tags still attached.

Online Returns 

• Please note that the customer will need to pay for the return postage costs unless the item is faulty
• Please leave a note with your returned products to ensure smooth refund/replacement
• Once the item has been returned and deemed to be in a re-saleable condition then a refund/replacement will be issued within 7 working days
• We strongly suggest using courier or tracked post when returning items as items damaged in transit will be the responsibility of the customer and will not be eligible for a return

In-Store Returns

• For purchases made in store you can make a return within 28 days at our Brand store in Belvoir, Sixmilebridge. Please ensure that the garment is of re-saleable quality, in an unwashed condition and with product tags still attached.
• Proof of purchase date will also be needed upon return
• We strongly suggest using courier or tracked post when returning items as items damaged in transit will be the responsibility of the customer and will not be eligible for a return
• If you have any queries, please email [email protected]