Subscription FAQs

How many hurleys will I receive with the subscription?

We will send you 2 hurleys to start your subscription. We will then keep you stocked up with 2 hurleys every 6 months, you won’t even have to think, same weight, same size, same balance as the last one (unless you want otherwise)

How will I be charged for the subscription?

– Your subscription will initially cost the monthly fee plus the initial delivery fee, all following delivery fees (every 6 months) will be paid by Torpey.

– Every month you will then be charged the monthly fee via direct debit. See T&Cs for more details.

Will I receive a new grip with every new hurley?

Yes

Can I put my subscription on hold if I am injured?

Generally not, however if you have a long term injury (more than 6 months) please e-mail us at [email protected] and we may be able to put your subscription on hold.

Will my subscription run out?

No, your subscription will run indefinitely until you cancel it

How do I cancel my subscription?

In order to cancel a subscription, one must login their account created when ordering your product. You will find your account link in your order e-mail. Through accessing the link you will be able to cancel your order. If you encounter problems please e-mail [email protected]

When I cancel my subscription do I keep my hurleys?

Yes

What if I break my hurleys in the first 6 months?

If you need a new hurley before the 6 months is up, please email us at in[email protected] and we can send you your new hurley ahead of time.

How long will I be locked into the subscription period for?

You must stay in the subscription for at least 12 months after you purchase, after this you are free to cancel whenever you want.

General FAQs

What should I do when I receive my hurley?

• Avoid using your hurley straight away in a match or clashing scenario. It is recommended that you ‘break the hurley in’ by pucking a ball with the hurley over the course of a week prior to playing with it in a game. The pucking of the ball compacts the fibres of the hurley bás and, therefore, should give more strength to the hurley and give it longevity.
• Please be mindful of where you store your hurley as this may affect the quality of your hurley over time. Cold-damp conditions can cause moisture to seep into the hurley, which may cause the hurley to become heavier and cause the hurley to become more susceptible to breakage. Storing your hurley in very dry and warm conditions may cause it to become very brittle and cause the hurley to become more susceptible to breaking.
• Please note that any alterations or customisations a customer makes to a hurley may introduce defects to the structure of the hurley or weaken the hurley.

Should I order my hurley online or in store?
You should order whichever way you prefer, the quality will not be compromised in ether method of delivery. We deliver our premium hurleys both in store and online to the same exceptionally high standard.

How do I select the correct size for my Hurley?
You can check out our hurley sizing video on Facebook. The video thoroughly explains how to size hurleys to specifically fit your needs. Link below:

http://www.facebook.com/300449530046938/videos/2208546712727446/

What benefits will I get by switching to a Bambú hurley?

• Increased striking distance and sweet spot. Scientific testing has shown an increased sweet spot while players have indicated they are getting an increased strike with Torpey Bambú.
• Consistency in manufacture. Due to the consistency in material and the manufacturing technology Torpey have invested to manufacture Bambú, we can be much more accurate in the production of your Bambú hurley.
• Sustainable material and choice. Bamboo is a more sustainable option than ash.

Does Torpey Bambú come with a grip?
Torpey Bambú orders are delivered with a grip supplied however the grip is not applied at this moment in time.

How do Bambú hurleys compare to ash?
The Bambú hurley is constructed using our patented technology, in which millions of bamboo particles are formed together to create the hurley. They are formed in a cross structural manner to ensure minimum shrinkage / warping will occur. In comparison to ash hurleys it will be much less likely to shrink or warp. However, it is still a natural material and we cannot 100% guarantee resistance to shrink/warp.

In order to ensure the minimum shrink / warp on your hurley we recommended following the same protocol as any ash hurley:

• Wear in your hurley by using it in a non-contact environment for the first 2 weeks.
• Store your hurley in a vertical position in a cold dry place.
• Do not physically bend your hurley when it is not required.
• Do not make home modifications to your Bambú hurley due its unique construction.

Please note, these are standard tips for all our hurleys to ensure longevity in the products.

Can I tailor my Bambú hurley after purchase?
Due to the patented construction within the Bambú hurley we do not recommend anybody other than a Torpey engineer tailor the hurley.

We work with players to achieve your hurley of choice. We can tailor the hurley to your weight specifications, if you desire a very specific weight please contact us for further info.

Should I apply a protective coating to my hurley?
If you wish, we recommend purchasing our Torpey Big Bás EasyControl Protection hurley. Our EasyControl™ Protection is designed specifically to help durability of the hurley in its early life and is also helpful when playing hurling in harsh extreme weather conditions.

You can apply linseed oil or a different alternative yourself after purchase of the hurley. This will not damage the durability of the hurley. We however recommend our EasyControl Protection as the best external coating for hurley protection and performance.

Experiencing Vibration through your hurley?
Although this does not happen very frequently due to the natural material of Ash all materials will vary in volume, density, and grain structure. The exact reason for this is difficult to understand without viewing the hurley. Potential reasons would include.

• Grain structure: Typically we find that a wider grain structure represents better vibration control.
• Growth Conditions: The growing conditions of ash vary depending on soil and weather conditions. This can cause a variance between the material in terms of density and volume which can increase/decrease vibration.
• Awareness of the above information can allow our customers to make appropriate choices. Our sales team instore are on hand to help. If ordering online we suggest you add a note to your order to highlight any preferences you may have.
• Some players who experience this, double grip their hurleys to give them extra comfort when hitting the ball.
• If you are unhappy with the variances in natural (Ash) materials, then we suggest purchasing a Torpey Bambú. Our Bambú hurley is made from natural bamboo particles which are pressed together to manufacture an engineered material. With Torpey Bambú you can expect consistency in the material and the same response to striking every time.