Returns & Exchanges
Hurley Returns Policy
Hurleys are made from a natural material and although every effort is made to produce the highest quality hurley, they are innately a non-uniform product and their lifespan is unpredictable.
Torpey Hurleys will not issue refunds for any hurleys that are used, marked, altered or broken.
If a customer wants to return a hurley that is unused and unaltered a refund may be issued upon direct inspection at the factory store with the receipt within 14 days from when you received the hurley. If returning a hurley via post/courier please allow sufficient time for the transit of the hurley within the 14 days.
Please note that we cannot offer refunds on any customisation services applied to the order before dispatch.
Please note that for warranty claims, Torpey will cover the cost of shipping the hurley to and from our factory for inspection, repair, or replacement where applicable. For non-warranty returns, exchanges, or refunds, all shipping costs are the responsibility of the customer.
Bambú Hurleys
Bambú hurleys are engineered and have a consistent standard however once they have been used in competitive action (training/games) we cannot be held responsible for how the hurley reacts in unpredictable and unique scenarios. Torpey will not hold any responsibility for hurleys broken which have been used in competitive action. That said we are offering a unique returns policy for people to ensure they receive the correct experience with Bambú hurleys. This returns policy will be offered if the product has been used under normal hurley use conditions.
Bambú Hurley Warranty Policy
All Bambú hurleys are supplied in a factory-finished condition and are covered by the warranty only when used and maintained in that condition. The 28-day repair, replacement and discount warranty outlined below will be automatically void if the hurley has been altered, modified or tampered with in any way after purchase. This includes, but is not limited to, sanding, reshaping, cutting, drilling, removing or replacing the silicone hurley top, or any other modification to the hurley's original construction or finish.
Any Bambú hurley submitted for inspection under this policy must be in its original factory condition. Torpey reserves the right to refuse any repair, replacement, discount or warranty claim where the hurley has been altered or modified in any way.
| Hurley Weight | Broken 0-10 days | 10-28 days | Over 28 Days |
| Light | Repair/Replacement | 50% Off or Repair | No Replacement/Paid Repair |
| Medium | Repair/Replacement | 50% Off or Repair | No Replacement/Paid Repair |
| Heavy | Repair/Replacement | 50% Off or Repair | No Replacement/Paid Repair |
*Repair – Hurleys broken vertically in the bás will be repaired and NOT replaced
**These decisions are left at the discretion of each individual case and Torpey will have the final decision.
If your hurley fits into the above category for a repair/replacement/discount please e-mail us and send photographs of the broken hurley. We will then follow up with you within 3 working days.
E-mail: info@torpey.ie
Apparel
Here at Torpey we understand that sometimes clothing may not always be what you expected. That is why we have taken the hassle out of returns.
If you are not satisfied with your purchase, we are happy to refund/ replace your “Honest” Apparel within 28 days of purchase however the apparel must be in a re-saleable, unwashed condition with product tags still attached.
Online Returns
Please note that the customer will need to pay for the return postage costs unless the item is faulty
Please leave a note with your returned products to ensure smooth refund/replacement
Once the item has been returned and deemed to be in a re-saleable condition then a refund/replacement will be issued within 7 working days
We strongly suggest using courier or tracked post when returning items as items damaged in transit will be the responsibility of the customer and will not be eligible for a return
In-Store Returns
For purchases made in store you can make a return within 28 days at our Brand store in Belvoir, Sixmilebridge. Please ensure that the garment is of re-saleable quality, in an unwashed condition and with product tags still attached.
Proof of purchase date will also be needed upon return
We strongly suggest using courier or tracked post when returning items as items damaged in transit will be the responsibility of the customer and will not be eligible for a return
If you have any queries, please email info@torpey.ie
Kláw Returns Policy
If within 28 days, can return/ exchange if;
- Glove is unused, unworn and in original packaging.
We reserve the right to refuse return if;
- Glove is worn
- Glove is dirty
- Glove and/or packaging is damaged
Pádel Warranty & Returns Policy
Returns & Exchanges
If you change your mind about your purchase, you may return the product provided it is unused, unmarked, unaltered and in its original packaging.
Products being returned must be suitable for resale and should include any original accessories, packaging or protective materials supplied with the product.
For change-of-mind returns or exchanges, the customer is responsible for the cost of returning the product to Torpey.
Once the returned product has been received and inspected by our team, we will process the appropriate refund or exchange, subject to the product meeting the conditions above.
This returns policy does not affect your statutory consumer rights.
Torpey Padel Racket Warranty
Torpey Padel rackets are covered by a 12-month warranty from the original date of purchase against manufacturing defects in materials and workmanship under normal use.
The warranty covers manufacturing or material defects, including structural faults that are determined by Torpey to have resulted from a manufacturing issue.
The warranty does not cover:
- Damage caused by impact with walls, glass, fencing, court surfaces or other rackets.
- Accidental damage, misuse or improper use.
- Normal wear and tear.
- Cosmetic damage such as scratches, chips or scuffs that do not affect the performance of the racket.
- Damage caused by improper storage, excessive heat, cold or moisture.
- Products that have been altered or modified.
Making a Warranty Claim
If you believe your Torpey Padel racket has developed a manufacturing defect, please email info@torpey.ie with your proof of purchase and details of the issue. Where possible, photographs should also be provided to help us assess the claim.
All warranty claims are subject to inspection and approval by Torpey. A product being returned for assessment does not automatically mean that the product is covered under warranty.
Where Torpey requests that a product be returned for investigation of a potential warranty issue, Torpey will cover the cost of returning the product to us for inspection.
If our inspection confirms that the issue is covered under warranty, Torpey will, as appropriate:
- Repair the product;
- Replace the product; or
- Provide an equivalent replacement where the original product is no longer available.
Torpey will also cover the cost of shipping any approved repaired or replacement product back to the customer.
If inspection determines that the damage is the result of normal wear and tear, accidental damage, impact, misuse or another circumstance excluded from the warranty, the claim will not be covered under the Torpey Padel warranty.
Statutory Consumer Rights
The 12-month Torpey Padel warranty is a commercial warranty provided in addition to your statutory rights as a consumer. It does not limit, replace or otherwise affect any rights or remedies you may have under applicable consumer law.